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January 2012 Chapter Meeting: Service Desk Transformation

Speaker Information

 

Lee Weekley
ITSM Specialist

Lee Weekley has been in the IT industry for over eighteen years. He holds several ITIL certifications, in v2 and v3, as well being a certified ITIL instructor. In addition, he is an ISO certified internal auditor, a certified SHDI Service Center Manager and an HDI-certified Support Center Director. He has been involved with ITIL since v1 and has a great deal of experience in implementing the ITIL framework and HDI best practices in various industries, including commercial, state government, higher education, and the federal government.

Lee is also a current and past member of many community organizations and has held several distinguished appointments, including membership on the Governor’s Homeland Security Task Force, Ambassador to Small Business for the Chamber of Commerce, Rotarian, Military Affairs Advisory Committee member, National Small Business Committee member with  the National Defense Industry Association, AFCEA, HDI, itSMF, a serving member for the Navy League, and a member of the Technology Committee for the Chamber of Commerce. 

Mr. Weekley was recently published in HDI’s Support World Magazine. 

    Register for January 2012 Chapter Meeting:  Service Desk Transformation in Trevose, PA  on Eventbrite

  • 12:00-12:15   Registration 
  • 12:15-1:30     Networking, Lunch provided
  • 1:30-3:00       Keynote – Lee Weekley, Service Desk Transformation
  •  3:00-4:00      Networking, Wrap Up

Congratulations to HDI Philly’s AOY and DSTOY Award Nominees, Finalist and Winners

And the winners are….  

2011 HDI Analyst of the Year Award Winner  2011 HDI Desktop Analyst of the Year Winner
Steve Pileggi – Amerigas Propane Patrick Stewart – The Children’s Hospital of Philadelphia
2011 HDI Analyst of the Year Finalist  2011 HDI Desktop Analyst of the Year Finalist
Raymond Helm – PC Helps Support, LLC Scott Harrell – Ricoh Americas Corp
Michael Bloch – The Children’s Hospital of Philadelphia  
2011 HDI Analyst of the Year Nominee 2011 HDI Desktop Analyst of the Year Nominee
Michael Schrank – TREND Jason Reazor – CDC Global Services
Scott Homa – QVC, Inc Omer Hadad – Ballard Spahr LLP
Kyle Dearden – Ricoh America’s Corp  
Seung Lee – The Children’s Hospital of Philadelphia  

AOY and DSTOY Award Ceremony and Luncheon

AOY and DSTOY Award Cermony and Luncheon      Register for 2011 Analyst of the Year & Desktop Support Technician of the Year Awards Ceremony in Philadelphia, PA  on Eventbrite

 HDI Philly will recognize two distinguished support professionals:  Desktop Support Technicians and Support Analysts.  Nominees, joined by their Managers, are honored and the winner and finalists is announced during the Awards Ceremony December 2, 2011. 

 The winning HDI Philly Nominee will continue on to the Regional Northeast selection competition. The regional winner will then compete for the “Analyst of the Year”  or “Desktop Support Technician of the Year” at the HDI Conference and Expo Spring 2012.

To recognize YOUR outstanding support professional, please complete a nomination form.  Nomination is FREE and is available only to HDI members!

Location: Dave & Buster’s, Philadelphia, PA

Date: Friday, December 2, ,2011

 Time: 11:30 AM to 4:00 PM (ET)  

 Agenda:

  •  11:30-12:00   Registration
  • 12:00-12:15    Welcome
  • 12:15-1:30       Networking Lunch Reception
  • 1:30-2:30        Keynote- David Sylvester
  • 2:30-3:15        Team building
  • 3:15-4:00        AOY/DSTOY Award Ceremony

Register for 2011 Analyst of the Year & Desktop Support Technician of the Year Awards Ceremony in Philadelphia, PA  on Eventbrite

 

David Hale Sylvester  – Don’t look back: Something may be gaining on you.

David Hale Sylvester is an author, award-winning documentarian, and writer of numerous articles but is best known for his ability to touch and motivate.

Born in Philadelphia, to esteemed University of Pennsylvania Professor Samuel Sylvester and wife Theresa, David has always had a willingness to participate in any sport that came his way, just for the experience of it all.  It is that free spiritedness- along with his booming voice- that has made him a fixture on Philadelphia’s fitness landscape for the better part of two decades.

But that’s the normal stuff- this is where David’s life goes off the conventional road.

When his good friend, Kevin Bowser, died in the World Trade Center on 9/11, he rode his bicycle from Washington State, across North America, to Philadelphia to honor him and raise funds for a scholarship fund.

Upon completing that 2002 ride, he wanted to more, much more, and next biked from Cairo to Cape Town across Africa in 2004.

After recuperating from a 2006 accident with a drunk driver, he biked from Istanbul to Beijing across Asia, in 2007.

After returning home, ESPN contacted him to write his story, which ended up garnering a huge global response that stirred David to do something more, but slightly different.
 
He opted to ride across North America again but his twist was that he made weekly stops at various local charities along the way.

Feeling that his life had come full-circle enough to write something special, he then took time out to write a memoir, Traveling at the Speed of Life.

When not in a gym or motivating audiences, David can be found smiling in a café and making friends.

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A message from HDI: 

 HDI is a community of members who share and learn from each other.  We understand the value of community and how essential it is to support each other.  This year we want to extend our community to help those who are struggling.  Our nation continues to see families in need due to economic downturn, tornadoes, flooding, hurricanes and fires.  These events have displaced people from their homes and affected their livelihood.  Food banks are working to help these people, but they need our help and support.
 

This year, local chapters are invited to participate in a Feed the Community Drive from November through January.  This drive extends our community to help those who have struggled by collecting nonperishable food for a local food bank.  Our chapter will be collecting nonperishable food and donations at our December 2nd Awards meeting for Philabundance.  http://www.philabundance.org/  Please help this great cause!